Audience FAQs
Q: What’s the best way to send my feedback or requests for shows or repeats?
A: We always enjoy hearing from our viewers. There are many ways to send us your feedback and requests:
- Online: Complete our online feedback form
- Email: info@knowledge.ca
- Call us: (Toll Free) 1.877.456.6988 (Greater Vancouver) 604.431.3222 between 8:30am and 4:00pm
- Mail:
Knowledge
4355 Mathissi Place
Burnaby, BC
Canada V5G 4S8
Q: How can I purchase a copy or transcript of a Knowledge program?
A: Availability of copies or transcripts of programs are controlled by a program's distributor.
Where these are available, we can provide you with contact information for the distributor. Email your request to info@knowledge.ca. Please include the name of the series or program, and the date of broadcast.
Q: How can I access Knowledge without cable?
A: Knowledge is available to all BC viewers who subscribe to the "basic" cable package.
We are also accessible within BC and from other provinces within Canada via the satellite providers Bell TV and Shaw Direct. In more remote areas of the province, we can be accessed from local repeater sites with an outside antenna. Please contact your Chamber of Commerce for further information about repeater sites.
Q: Will Knowledge be broadcasting in High Definition Television?
A: Knowledge has completed the first step towards High Definition (HD) by converting our broadcast facility to a digital format.
We are now developing plans to support conversion to full HD.
Q: Can I view full length programs on the Internet?
A: We have started acquiring streaming rights for selected programming in our schedule.
These programs are available on our website for a limited time after they air on television. Documentaries commissioned by Knowledge can also be found here. For a complete listing of what’s available for viewing online, go to knowledge.ca/watchnow.
Q: Are Internships available at Knowledge?
A: Yes.
When available, Knowledge internships will be posted on our website at knowledge.ca/employment or available through post secondary institutions.
Q: How do I know my online donation is safe?
A: The Knowledge donation process complies with the Payment Card Industry Data Security Standards (PCI).
To ensure your payment information is secure we use CyberSource Global Payment Services. The CyberSource Global Payment Service processes your credit card information securely in real time using the latest available encryption technology provided by Digicert™. CyberSource Global Payment Services is compliant under Payment Card Industry Data Security Standards (PCI).
Q: What is Digital TV transition and why is it necessary?
A: Most developed countries have transitioned from analog to digital transmission, or are in the process of doing so. Digital broadcasting provides better picture quality and sound. Canadian over-the-air (OTA) broadcasters (i.e. CBC, Global, CTV) have been mandated by the Federal Government to convert from analog to digital transmission to make more efficient use of spectrum and ensure Canada advances to a more modern digital communications system.
Q: When will the transition to over-the-air digital television happen?
A: The Canadian Radio-television and Telecommunications Commission (CRTC) has set August 31, 2011, as the date for Canada's transition to over-the-air digital television in major markets and on certain channels in other areas. Some stations will be switching before this date.
Q: I watch Knowledge Network using "rabbit ears", will I be affected by the transition?
A: No. If you receive the Knowledge Network TV signal using an outdoor antenna or "rabbit ears", your television will not be affected by the transition. If you receive TV signals via cable or satellite, this transition will not affect you.
Q: What if my local stations are continuing to broadcast in analog?
A: If your local television stations are not switching to digital and are not shutting down their over-the-air activities, this means that they are continuing to broadcast in analog. If this is the case, your television set will not be impacted by Canada's transition to over-the-air digital television. You will continue to receive your existing television services and will not need to buy additional equipment or subscribe to additional services.
Q: Will the transition to over-the-air digital television impact the quality of the signal I receive by cable?
A: No. Canada’s transition to over-the-air digital television does not affect Canadians who receive their TV signals by cable. Cable service providers will act as a “converter box” for their customers who subscribe to analog cable by converting the digital signal back to analog, and offer the digital signal directly to their customers who subscribe to digital services.
Q: My question is not listed here, where do I find out more information?
A: http://digitaltv.gc.ca/eng/1282825334983
Still have questions?
Complete our online feedback form OR
Send us an email us at info@knowledge.ca.